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   Frequently Asked Questions

Frequently Asked  Questions
If your question is not answered here, please contact us for more information.
How do I place an order?
Please contact us to let us know what you want. We will then work out the exact price and any freight and your order will need to be confirmed with a deposit.

How long are quotes valid for?
Due to the rapidly fluctuating prices of steel, quotes are only valid for a period of 21 days. For the same reason price lists are a general guide only and prices will need to be confirmed when you place an order.

What sort of deposit do you require on orders?
We require a minimum 50% deposit to confirm orders. This covers material costs and secures the quoted price. The balance is then payable prior to despatch or on collection (if picking up).

What is your general turnaround time from when I place an order?
Our turnaround times will vary depending on how busy we are, however we generally take about 4-6 weeks to put out your order from when it's confirmed with your deposit. Larger orders such as stock yards take longer to make. If there is a delay for any reason we will be in touch.

Do you accept credit cards?
No, we don't accept credit cards. Payments can be made by electronic bank transfer, cheque or money order. Goods are released when funds clear our account.

Do you have agents or distributors?
No we don't. Because we custom make all our products and generally most of our products are custom made to fit, we find that it's best to deal direct with our clients. It also means that we can communicate directly with you, give you more choices such as a wider colour range, and ensure that you're getting exactly what you want. By not having a middle man we are also able to keep our prices reasonable.

How will my gates be delivered to me?
Powder coated gates are packaged in at least two layers of bubble wrap to protect the powder coating, and are generally delivered to your door using TNT Road Express. If the local carrier doesn't have a van long enough or your area is remote the gate will be delivered to your nearest depot ready for you to collect. To avoid a redelivery cost we give the couriers instructions to leave the item at your property, so please inform us of the best place to leave the package if you're not there to accept delivery.

Do you ship your products to states other than South Australia?
We ship our products all around Australia using either TNT Road Express or for larger consignments another freight carrier. If you have a preferred carrier that is local to you please let us know. Products shipped with TNT will automatically have insurance added.

How much do I pay for delivery?
We usually just charge for actual delivery, insurance and packaging materials (if required). Charges are based on the dimension of the item and the destination. However, the heritage style country gates have a set amount factored into the price to cover the packaging and a reasonable proportion of the freight. 

Consequently any additional freight charges are fairly minimal. For example delivery of a 12' gate to the ACT, Brisbane, Regional Victoria and Perth is $50. 

Copyright 2007 AJ&PA Hood